CLV Support will NEVER DM you or ask for your Secret Recovery Phrase!
How can we help you?
Basics
How to go from zero to one and start using CLV Wallet
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CLV Staking
1.Introduction CLV Staking is based on the CLV M-Chain, which uses NPOS(Nominated Proof-of-Stake) as its consensus mechanism. Therefore, CLV users can participate in the consensus as nominators. You may have an account with $CLV and want to stake $CLV to earn more. You could do so as a validator, which requires a […]
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How to contact CLV Wallet Support
CLV Wallet will never send you a direct message. CLV Wallet will never ask you for your Secret Recovery Phrase. If someone does, they’re probably trying to scam you. CLV Wallet currently has three modes of support: Help center, Community Forums, and sending an e-mail: Communities: Telegram: https://t.me/clvorg Twitter: https://twitter.com/clv_org Linkedin: https://www.linkedin.com/company/clv-org/ […]
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Why did I pay gas fees for a failed transaction?
This is not a fee CLV Wallet receives, so we cannot refund it. This fee is paid to miners or validators to finalize transactions, validate them into blocks, and secure the blockchain. You pay for the computation, regardless of whether your transaction succeeds or fails. Even if it fails, the miners must validate and […]
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How to reveal your Secret Recovery Phrase
Firstly, DO NOT share this phrase with anyone! This set of words can be used to steal all your accounts. Furthermore, you can’t edit or change your Secret Recovery Phrase. 1.Backing Up When You Install CLV Wallet When you create a new CLV Wallet account, you will go to the page where you enter a […]
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How to install the CLV wallet
1.Extention Wallet (Google Chrome) (1)Visit https://clv.org/?type=wallet (2)Click “Get the Extension” (3)Click “Add to Chrome” (4)On the pop-up, Hit “Add extension” 2.Mobile Wallet Notice: Only download the CLV Wallet through the guideline on the official website https://clv.org/. Be cautious, as cloned versions of CLV Wallet are out there that are programmed to record your […]
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Sr25519 & Sd25519 (For Polkadot network only)
Using different Key Pair crypto types will create different addresses under the Polkadot network by using the same seed phrase. Under the Polkadot network, we use Sr25519 as a default. If your tokens disappeared under Polkadot network, try to import the wallet again by using the same seed phrase but choosing the other key pair […]
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What is CLV Wallet?
1.Introduction The CLV Wallet is a non-custodial, Multi-Chain, Multi-Platform application that helps users to manage crypto assets and interact with all types of decentralized applications. 2.Key Features of the CLV wallet CLV Wallet is available on mobile (Android/iOS), desktop (Chrome Extension), and universally on Web. (1)Non-Custodial, Safe, and Easy Account Management (2)Users can import accounts […]
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What is Staking?
It’s helpful to think of staking as similar to putting your tokens in a savings account or as depositing them with a third party. On a technical level, when you stake a crypto-asset, you are generally committing that asset to be controlled by a smart contract in exchange for something, usually an alternative token of […]
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Why is my transaction pending?
1.What does pending mean? Incoming transactions show up in your account immediately (typically within a minute after they are broadcasted but will be tagged as Pending until there has been at least one network confirmation. The time it takes a transaction to be confirmed depends on the fee used by the sender and […]
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User Guide: Dapps
One of CLV Wallet’s most exciting features is connecting to decentralized applications or dapps. Think of dapps as traditional websites you can access in your browser, but with a special portal built into them that links them to a blockchain. In order to interact with the functionality of that network, you need to have a […]
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How do I change my account name?
Extension Wallet (Google Chrome) and Mobile Wallet (1)Open the settings page and click “Wallet” (2)Select the three-dot menu (3)Hit the “change name”
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How do I log out (lock) my wallet?
Remember: CLV Wallet isn’t like a traditional website, where you’re logging in to a remote server. Rather, CLV Wallet stores your Secret Recovery Phrase and a certain amount of information about how you use CLV Wallet (the ‘state logs’) on your local device so that whenever you want to carry out an operation on a […]
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Transaction fee in Ethereum
Starting with the London network upgrade, every block has a base fee, the minimum price per unit of gas for inclusion in this block, calculated by the network based on demand for block space. As the base fee of the transaction fee is burnt, users are also expected to set a tip (priority fee) in […]
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User Guide: Transaction fee
Transaction fees means charging fees at a couple of different levels to keep the blockchain networks running and to incentivize the people providing transaction validation services. The existence of fees also lowers the risk of pointless or harmful transactions overwhelming cryptocurrency platforms. Any system for payments and data transfers without transaction fees would quickly be […]
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User Guide: Gas
Gas is the unit of measure for how much computational work is required to process transactions and smart contracts. Essentially a transaction fee, the term originates from Ethereum, in which context it refers to computation undertaken on the Ethereum Virtual Machine (EVM). Since Ethereum was founded, numerous EVM-compatible (and non-EVM-compatible!) networks have emerged and adopted […]
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User Guide: Secret Recovery Phrase
1.Intro to Secret Recovery Phrases One of the keytechnologies underlying CLV Wallet, and in fact, most user account-related tools in the crypto industry, is that of a Seed Phrase, or as it’s referred to in CLV Wallet, your Secret Recovery Phrase. Your accounts are mathematically derived from your Secret Recovery Phrase (SRP). You can think […]
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How can I reset my password?
Please note that when resetting your wallet, any accounts (addresses) that do NOT ORIGINATE from your phrase will not be recovered afterward. These imported accounts, either hardware wallet or imported via private key, are NOT INCLUDED under the Secret Recovery Phrase and will need to be added manually. Therefore, please verify that you have the […]
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User Guide: Password
CLV Wallet uses passwords for a single purpose: to secure the app itself; in other words, to open the app, be it the Mobile app or the in-browser Extension. Once you’ve restored or created your wallet from your Secret Recovery Phrase, you won’t need it regularly – although you should keep it backed up and […]
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About CLV
1.CLV – Passport to the Omniverse CLV is a one-stop infrastructure platform for cross-chain and decentralized applications. The CLV P-chain is a Substrate-based specialized Layer-1 chain that is EVM compatible, WASM supportable, cross-chain interoperable, and functions as a Parachain in the Polkadot ecosystem. Infrastructure made ready for scaling dApp in the multi-chain universe. The CLV […]